Dear Customers
Posted by Bold Commerce Collaborator on
I would like to extend my heartfelt apologies for the troubles many of you have suffered with your orders and explain to you why this has happened. This is a very personal communication but I felt you needed the truth so that you would know that there were reasons, rather than excuses, for everything that has happened over the last several months.
At the end of September I was taken to hospital with extensive PEs and a DVT. I had a multitude of tests and was put on medication. I was released and I returned to EOE and started trying to catch up. Unfortunately I was back in hospital 3 weeks later with massive chest pains and I had developed Pleurisy. I was given thoracentesis. Unfortunately, during the CAT Scans it was also discovered that I have a hiatal hernia and a descending aortic aneurysm. I was told to avoid all stress and strain. It is definitely a fact that getting old is shit!
Then early this year my 84-year old Father became very ill. He was admitted into the hospital the middle of February with stage 4 heart failure and was given 2 weeks to live. The Doctors suggested that my Father go to Hospice. He would have none of that and insisted on going to Rehab. Things went well and to the surprise to many of the Doctors and Nurses, he started to improve but it was only temporary. He developed Bronchitis and then Pneumonia and started to go downhill. He passed away on the 1st of May. It has hit me very hard as he was both Father and Best Friend.
Our Customer Service has suffered over the last several months and many of you are upset and angry with us but I want you to know that I am doing everything I can to improve my communications with you and to get caught up concentrating on outstanding orders before I do anything else. I felt it was time for complete honesty with all of you, letting you know that what happened was beyond my control and that I am taking steps to ensure that it doesn’t happen again.
As you can imagine, I have a mountain of unanswered emails and I am working thru them. Could I ask that anyone that has an urgent request please email again and I will answer. Please be patient with me as things return to normal and you start to receive your long awaited classic figures. I really want you along for the ride.
Sincerely yours,
John Olsen
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6 comments
Hi John
I don’t have any outstanding orders at the moment. Just wanted to touch base and say take care of yourself. I love your work and have painted many of you outstanding miniatures. I’ll certainly be ordering more in the future. Warmest wishes to you and your family. Andrew
Am truly sorry for your woes, but somehow the fact that you are advertising for more business while not fulfilling my order from February/March rankles. Please advise when I will receive my figures, as I am past time to get my money back.
Wishing well for you, Tom
Hi, John, I hope things are looking up for you now. I have a pending order which I will assume will be attended to at some point. Just emailing in case it was overlooked, as well as to say once again I hope the best for you health. Take care!
-Mark Stanley
John
I received my order and I thank you. I hope alls well with you and I understand health issues, in fact my first three months of this year were a bitch. We need you to keep in good health to keep making these awesome figures you produce. I hope this finds you well.
Sincerely
Carl
I’m sorry for your loss. I hope that I am one of many to wish you good luck and better health. Getting old sure does suck. My mutant powers are diabetes, arthritis, high blood pressure, etc., I’m on the same page with you. I’ve always had good service in the past and I’m sure it will be good in the future.